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Stay Responsible Gaming

At Stay, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional stress. We are committed to promoting responsible gaming across every part of our platform, and we provide the tools, information, and support you need to keep your play safe, balanced, and under control. This page explains the measures we have put in place and how you can use them to manage your gaming habits at Stay Casino.

Our Commitment to Safer Gambling

We at Stay Casino understand that for the vast majority of players, gaming is simply a fun pastime. However, we also recognise that for some individuals, gambling can become problematic. That is why we have built responsible gaming principles into the core of our operations. Our Stay platform is designed to encourage awareness, moderation, and informed decision-making at every stage of your journey with us.

We work to ensure that our services remain accessible only to adults who are legally permitted to gamble in their jurisdiction. Our Stay team actively monitors account activity and will intervene where necessary to protect vulnerable players. We never encourage chasing losses, and our communications always emphasise that gambling should be treated as entertainment, not a way to earn income.

Recognising the Signs of Problem Gambling

We encourage every player at Stay Casino to regularly reflect on their gaming habits. You may want to seek help or adjust your activity if you notice any of the following:

  • You spend more money or time gambling than you originally intended
  • You feel anxious, irritable, or distressed when you are not playing
  • You borrow money or sell possessions to fund your gaming activity
  • You neglect work, relationships, or personal responsibilities because of gambling
  • You lie to family or friends about how much you gamble
  • You attempt to 'win back' losses by depositing more money

If any of these apply to you, we strongly recommend using the tools described below or reaching out to our support team for guidance.

Self-Assessment Tools

We provide access to self-assessment questionnaires developed by recognised organisations in the field of responsible gambling. These short tests can help you evaluate whether your gaming behaviour may be becoming a concern. Our Stay support agents can point you toward these resources at any time via live chat or email.

Tools We Offer for Responsible Gaming

Here at Stay, we provide a range of account controls that allow you to manage your gaming activity according to your personal needs. Our Stay Casino platform gives you full control over these settings directly from your account dashboard.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Once you reach your chosen limit, we will prevent further deposits until the period resets. If you wish to increase a limit, we require a cooling-off period before the change takes effect, while decreasing a limit is applied immediately.

Loss Limits and Wager Limits

We allow you to set limits on how much you can lose or wager over a specific timeframe. These limits help you stay within a budget that you are comfortable with and prevent unplanned overspending.

Time-Out Periods

If you need a short break from gaming, you can activate a time-out, during which your account will be temporarily suspended for a period ranging from 24 hours up to several weeks. We will not send you marketing communications during this time, and you will be unable to log in until the time-out expires.

Self-Exclusion

For players who need a longer-term solution, we offer self-exclusion for periods of six months, one year, or longer. Once self-exclusion is activated, we will close your account, block you from registering a new one, and remove you from our marketing lists. We take self-exclusion requests seriously, and reinstatement before the agreed period will not be granted, even upon request.

Reality Checks

We provide reality check notifications that remind you how long you have been playing during a session. These pop-up reminders help you stay aware of your gaming time and make conscious decisions about whether to continue or take a break.

Protecting Minors and Vulnerable Players

Our Stay platform is strictly intended for players who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We use verification procedures to confirm the age and identity of every player before allowing withdrawals. We at Stay Casino take the protection of minors extremely seriously and encourage parents or guardians to install parental control software on any shared devices to prevent underage access to gambling sites.

Recommended filtering software includes:

  • Net Nanny
  • CyberPatrol
  • Gamban
  • BetBlocker

Responsible Marketing Practices

We design our bonus offers and promotional campaigns with responsibility in mind. Our welcome package, reload bonuses, free spin promotions, and loyalty rewards are all structured with clear wagering requirements and terms, which we encourage every player to read carefully before opting in. For details on our current offers, you can check our Stay Casino bonus page. If you have self-excluded or set deposit limits, we will automatically exclude you from receiving promotional emails and notifications relating to new bonus offers.

Support Organisations

If you believe that your gambling habits are affecting your life negatively, we encourage you to reach out to professional organisations that specialise in gambling support. These include:

  • GamCare – www.gamcare.org.uk
  • BeGambleAware – www.begambleaware.org
  • Gamblers Anonymous – www.gamblersanonymous.org
  • Gambling Therapy – www.gamblingtherapy.org

These independent organisations offer confidential advice, counselling, and support networks for individuals affected by problem gambling, as well as for their families and friends.

How Our Support Team Can Help

Our customer support team is available 24/7 via live chat and email at support@Stay Casino.com. Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply ask questions about responsible gaming, our Stay support agents are ready to assist you with care and discretion. If you don't yet have an account, you can learn more about the Stay Casino registration process. We never judge players who reach out for help — our goal is always to ensure that your experience with us remains positive, safe, and enjoyable.

Our Ongoing Responsibility

We continuously review and update our responsible gaming policies to reflect best practices in the industry. Our Stay platform will keep evolving its safer gambling tools, and we remain committed to creating an environment where entertainment always comes first. We want every player at Stay Casino to enjoy our games responsibly, within limits that suit their personal circumstances, and with full awareness of the support available whenever it's needed.

Content updated: October 08, 2026